Shipping& Refund Policy

SHIPPING COSTS

Shipping costs are $5.5-$8 flat fee for the US, $10 flat fee for Canada, and $15 flat fee for international. Free US shipping if order over $60. 

SHIPPING & PROCESSING TIMES

Please note that we print items to order. Once your order is received, your order will be processed within 3-7 business days and then shipped via USPS, UPS, or Fed Ex depending on the weight of your order. Orders typically arrive within 3-5 days once shipped. We recommend allowing 5-10 business days total to be safe! 12-15 business days total for international orders. Select products may arrive separately.  

You will receive a shipping confirmation email with tracking information to the address you provided during check-out.  

Please note that this is a small operation and we do our best to ship your order as quickly as possible. However, we always put the quality of the art first. Thank you for your patience;-)

GIFT ORDERS

We are happy to accommodate gift notes with your order and gift receipts so that pricing is never included.

LATE DELIVERIES/MISSING PARCELS

A tracking number will be emailed to you when your order has been shipped. Please refer to the tracking number sent to you to check the status of your order. Feel free contact us if you have any questions. 

DAMAGES/DEFECTIVE MERCHANDISE 

All items are carefully inspected for quality before mailing. In the event that your item arrives damaged or in poor condition, please kindly contact us for a replacement. Items are not returnable after a 72 hr time period. 

REFUND POLICY

No change or cancellation after 24 hours of the order is been submitted.

  1. We do not accept returns for any other reason than product quality. If there is a quality issue the product can be returned for store credit, an exchange or a refund.
  2. Product must be returned in NEW condition with all the original bags/packaging. Altered items will not be accepted for a refund. We will not offer refunds or exchanges for items that are not returned to us.
  3. After receipt of the product, the refund or exchange will be issued immediately.
  4. All claims for quality issues must be made within 72 hours of receipt of the product.

To start the return process, please send us the following information via email to hello@shoprongrong.com

  1. Contact name
  2. Company name (if applicable)
  3. Phone number and the best time to reach you
  4. Invoice number
  5. Description of the problem and reason for return (attach a photo of the problem)
  6. All product that is damaged in shipping must have a photo of the damaged package included with your email.

We will contact you when we have all of this information. Please DO NOT ship anything to us until you have heard from us on how to proceed.

Thank you for following the Shop Rongrong return policy.

COPYRIGHT POLICY 

All artwork is protected under copyright by artist, Rongrong DeVoe. All paintings, illustrations, and other images that I have created are protected from misappropriation, misuse, and unauthorized use by copyright law and international laws. I retain the right to use images from commissions to promote my work. Buyer is not entitled to reproduction rights and the copyrights are not transferable with the sale of these prints/paintings. 

PRIVACY POLICY 
Rongrong DeVoe respects your privacy and will never sell, loan, rent, trade or give away any personal information that you offer. Personal information provided is only to be used for the services requested, such as processing an order and shipping your package to your address.