Refund policy

REFUND POLICY

No change or cancellation after 12 hours of the order being submitted.

  1. We do not accept returns or exchanges for any reason other than product quality. If there is a quality issue, the product can be returned for store credit or an exchange.
  2. Product must be returned in NEW condition with all the original bags/packaging. Altered items will not be accepted. We will not offer refunds or exchanges for items that are not returned to us.
  3. After receipt of the product, store credit or exchange will be issued immediately.
  4. All claims for quality issues must be made within 72 hours of receipt of the product.
  5. Phone Cases and T-shirts are not available for exchange due to the size issue, so please choose the size carefully before you submit an order. 

  6. IMPORTANT!!!

    Verify your address!  Refunds and reships are NOT granted due to the wrong address being entered.  

    If you do enter the wrong address, make sure that you alert us before your order ships. 

    Once your order has shipped, we are no longer able to make changes. 

Blind Box Purchase Policy

Blind Box items are sold as a surprise/assortment product.

Because the contents are intentionally randomized, all Blind Box sales are final.
• ❌ We do not accept returns or exchanges if you receive a design that is not your preference.
• ❌ We do not accept returns for change of mind, duplicate designs, or personal taste.
• ✅ We will happily replace or refund items only in the case of a verified quality issue or damage.

By purchasing a Blind Box, you acknowledge and agree that:
• You understand the contents are random
• Receiving a specific design is not guaranteed
• Personal preference is not a valid reason for return

To start the return process, please send us the following information via email to hello@shoprongrong.com

  1. Contact name
  2. Company name (if applicable)
  3. Phone number and the best time to reach you
  4. Invoice number
  5. Description of the problem and reason for return (attach a photo of the problem)
  6. All products that are damaged in shipping must have a photo of the damaged package included with your email.

We will contact you when we have all of this information. Please DO NOT ship anything to us until you have heard from us on how to proceed.

Thank you for following the Shop Rongrong return policy.